Waiter/Waitress Job Description Example. Inform customers about the day’s specials. Waiter and waitresses should also possess the following specific qualities: Communication skills. Toss that onto the list. Qualifications and Requirements: Can include any necessary skills or experience you find pertinent to the position. The responsibilities and duties section is the most important part of the job description. High Energy. Clear away dirty plates, glassware, flatware and linens and clean tables after diners have finished. Physical Strength. She can often be found pouring over travel guides at her favorite neighborhood spot, Nick's on Broadway. Take food and beverage orders from the guest on the order taking pads or on the handheld Point of sale ( POS) system. Waitress responsibilities and duties. The beauty is that it’s up to you! The first step is figuring out what exactly the role of servers is at your restaurant. We are looking for a friendly Waitress to assist customers by providing menus and information about specials, taking food orders and ensuring that orders are received by kitchen staff and prepared according to the customer's specifications. Further, clearly spelling out server duties and responsibilities also help you figure out waiter and waitress salaries and be responsive to restaurant labor laws. Kristin lives on the West Side of Providence with her wine blogger husband. Think about it. Outline how many years of experience your candidates should have as well as any experience you need them to have with specific types of POS software. Waitresses are employed by establishments serving food to customers and are responsible for ensuring an enjoyable dining experience. Follow along with this template in order to craft the perfect job posting for a waiter or waitress. Still not sure what you’re looking for in a stellar server? In smaller hotels, you may have to make sandwiches yourself and ensure they are presentable! The main duties and responsibilities of a waiter are as follows:. Yes, in this article, you will learn about the Waitress job description, duties, and many more things. It’s much easier to excel at something if you have a super clear idea of the end goal—in this case, it’s your staff knowing exactly what their duties are, what is expected of them, and how they will be evaluated. Need a resume editor to screen your write-up? Sell to Customer Needs. Waitress Resume Responsibilities, Duties, and Objectives. If you have the training resources to teach skills but are looking for sparking personalities, you can focus less on the job experience, but if you want new hires to hit the ground running, the opposite is true. Waiters and Waitresses: Waiters and waitresses work in restaurants, bars, hotels, and other food-serving and drinking establishments. Waiters/waitresses are responsible for coordinating customers’ food and beverage orders with kitchen and bartending staff. When she's not co-hosting their monthly wine tastings, she's planning her next travel adventure and daydreaming about Spanish jamón. You will also upsell items, create recipes, utilize proper equipment and ingredients, and handle basic cleaning duties. Assist diners with ordering by answering menu questions or making recommendations upon request. Being a waiter or waitress means so much more than serving food. 2) Collect payments from customers. Keep in mind that this section is the place where you want to entice potential applicants to toss their hat into your ring. During busy hours, they may be under pressure to serve customers quickly and efficiently. You will want to lead with a brief overview of the job. Based on listings we analyzed, these duties are typically assigned to head waitresses: Serve customers. Wait-staff set tables and inspect the dining area for cleanliness, proper lighting, tripping hazards and room temperature. Believe it or not, it’s largely within your control and depends significantly on how you write your server job description. Waitress Responsibilities: Provide customers with menus. Key Duties and Responsibilities: Report for duty punctually for every shift, in complete, clean uniform and sign in with their line manager. Work schedules include early mornings, late evenings, weekends, and holidays. Remember, though, at the end of the day it’s all about your specific restaurant and what you need. One example that Indeed gives is this: “Our Thai bistro is seeking a friendly Restaurant Server who can deliver excellent customer service while memorizing our menu and daily specials,” and ends with, “If you have previous experience as a Server in a popular restaurant and a dedication to providing excellent service to customers, we want to hear from you.”. Offer menu recommendations upon request. Responsibilities will vary according to each restaurant as outlined above. It’s always best to start with too many responsibilities and narrow them down than to have too little and end up hiring a bunch of people who aren’t a good fit. Up-sell any additional products when appropriate. The waitress job description usually includes the same responsibilities from one workplace to another. What responsibilities do you expect from your employees that may be special to your particular restaurant? Endurance to stand and walk for long hours. Some of their common daily duties include: Taking orders from customers Answering questions about menu items, food sensitivities and food substitutions The duties and responsibilities of a waiter typically begin before the restaurant opens. It’s much easier to excel at something if you have a super clear idea of the end goal—in this case, it’s your staff knowing exactly what their duties are, what is expected of them, and how they will be evaluated. This job typically requires the ability to complete the following tasks: Set up dining areas when working an opening shift. Stamina; Related Articles: Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the employee reports to. Do your servers play a role in your rewards program like pitching it perhaps? Waiters often help stock bar areas with items such as drink garnishes and ice. 2020 Consumer Restaurant Trends for the Holidays, A Comprehensive List of Michelin Star Restaurants in the United States. As a waitress, your core responsibilities are to take orders, serve food and beverages, check in with customers, collect payments, answer questions regarding menu items, set up dining areas, stock service areas, prepare tables, and perform cleaning duties. Posted: (2 days ago) Waiter/Waitress responsibilities include greeting and serving customers, providing detailed information on menus, multi-tasking various front-of-the-house duties and collecting the bill. Deliver checks and process bill payments. Waiter or Waitress job description template | Workable. Take customer orders and relay this to the kitchen. Waiter/Waitress responsibilities include: Providing excellent wait service to ensure satisfaction; Taking customer orders and delivering food and beverages; Making menu recommendations, answering questions and sharing additional information with restaurant patrons; Hiring a Waiter/Waitress? The Ultimate List of Waitress Duties and Responsibilities. They play an important role in guest satisfaction as they are also responsible for checking on customers to ensure that they are enjoying their meals and take action to correct any problems. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and who the job reports to. The first place to start is by identifying what good service entails at your specific establishment and reverse engineer the qualities a server would need to achieve them from there while keeping both your customer-facing and non-customer facing requirements in mind. Replenish condiment and napkin containers. Check customer’s ID if necessary to assure they are of legal drinking age. The next section of a server job description covers the specific responsibilities that serving at your restaurant entails and is followed by the requirements section. Now that everyone is on the same page about how important clear job descriptions are, what about actually creating them? Waitress responsibilities and duties. This way they know exactly, at your restaurant. This Head Waitress Job Description template lists the tasks to be carried out by a candidate looking forward to working as a head waitress in a hotel or restaurant. Some key basic responsibilities are as listed below: To welcome visitors by greeting them, in person or on the telephone; answering or referring inquiries. Duties include the standard taking orders, serving tables, and advising customers on the menu. Check in with diner’s to make sure they are enjoying their meals and correct any problems. Why is turnover is so high, what is the actual cost, and how do you fix it? Inform guests about restaurant customer loyalty program, or any other specials and promotions. Resolve Conflict. Waiters or Waitresses are responsible for taking orders and serving food and beverages to guests. Having clear job descriptions for both your current and prospective staff not only helps you manage your employees better but helps your staff excel at their jobs to the best of their abilities. If you are able to perform well in fast-paced environments, we’d like to meet you. A Waiter or Waitress works in a restaurant, taking food orders and serving meals to customers. The responsibilities and duties section is the most important part of the job description. Waitress/ Waiter Job Purpose Greets customers and offers restaurant or cafe menus, answers questions about menu offerings, processes food and drink orders, carries food and drinks from kitchen to tables, and prepares bills and process payments. Responsibilities will vary according to each restaurant as outlined above, but here’s a list of some basic server responsibilities to help get you started. Stay up to date on any menu changes and daily specials. Smaller restaurants often don't have the funds for people … This section should be about a paragraph long and include the broad goals for servers at your establishment. If your restaurant is a fine dining establishment, guests will rightfully expect your waitstaff to be extremely knowledgeable about the dishes being served and the wine that should accompany them. Teamwork. It consist of vital tasks, duties, and responsibilities that form their daily activities at work. The waitress job description and responsibilities include the ability to handle guests’ complaints and dealing with rude guests, entertaining the guests, and maintaining their good mood and satisfaction throughout the whole evening. Dining room / table preparation; Welcoming guests in a friendly, courteous manner and accompanying them to their tables; Illustrating the food menu and wine list, providing advice on food and drinks choices Waiter/Waitress top skills & proficiencies: Basic Math. Get your restaurant set up for success with Upserve! However, what it takes to keep customers coming back, again and again, is different everywhere. Waiter or Waitress Duties & Responsibilities . Prepare tables by setting up linens, plates and glasses. Additionally work as a team to follow through with the proper and timely set-up and execution of banquet events. Professionalism. Of course, at the end of the day, server responsibilities boil down to making and keeping your customers happy—ideally to the point that they want to keep coming back again and again. In a cafe setting, waiter or waitress duties can include the making of specialty drinks yourself, counter duties and working the cash register. 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